Expectation confirmation: An examination of three competing models
نویسندگان
چکیده
منابع مشابه
Expectation Confirmation in Technology Adoption: An Examination of Six Competing Theoretical Models
We discuss six different models of expectation confirmation: assimilation, contrast, generalized negativity, assimilation-contrast, experiences only, and expectations only. We identified four shortcomings of prior empirical research on expectation confirmation in IS and other fields: reliance on a single model, assumption of linearity, use of difference scores, and direct measures. Using constr...
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ژورنال
عنوان ژورنال: Organizational Behavior and Human Decision Processes
سال: 2008
ISSN: 0749-5978
DOI: 10.1016/j.obhdp.2006.09.008